Frequently Asked Questions
Are Purexo products safe to use around pets and children?
Yes, safety is our top priority. Our products are formulated to be safe when used as directed. However, as with all cleaning agents, you should store them out of reach of children and pets, and ensure proper ventilation during use.
Do you ship outside of India?
Currently, we only ship within India. We are working on expanding our logistics to serve international customers in the future.
How long does shipping take?
Standard shipping takes 3-5 business days across most of India. Express shipping options (1-2 days) may be available depending on your pin code.
Can I return a product if I don't like it?
Due to the chemical nature of our cleaning solutions and hygiene standards, we operate under a strict no-return and no-refund policy. All sales are final.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with your tracking link. You can use this link to track the live status of your delivery.
Do you offer bulk discounts for commercial businesses?
Yes! We have a dedicated B2B Wholesale program for offices, restaurants, and commercial cleaning services. Please visit our Wholesale page to get a quote.